REGISTERING WITH THE PRACTICE
|
If you wish to register with us you will be asked to complete a form giving us details of your previous address and GP. You will be offered an appointment with the Practice Nurse for a new patient check and asked to complete a new patient questionnaire.
|
PREFERENCE OF PRACTITIONER
|
Whilst registered with us we encourage patients to see any of the doctors and clinical staff. However, they may also if they wish express a preference to receive services from a particular doctor. Once a preference has been indicated we will endeavour to comply with the request. However, there may be times when this is not possible, for example; doctor unavailability, or the services requested are not provided by the preferred doctor. Please also note that should a patient wish to see their preferred GP then it may result in a longer waiting time for their appointment. Patients who have a preferred GP should let us know in order that we can record it.
|
RETURNING TELEPHONE CALLS
|
If you ask one of the doctors or staff to telephone you back and your telephone has been programmed not to accept hidden numbers then please disable this facility temporarily otherwise we will not be able to return your call
|
DNAs
|
If you are unable to keep an appointment for any reason we would be grateful if you could let us know in advance. Appointments can be reallocated even at late notice.
|
PRACTICE AREA
|
The area over which patients are accepted is Heanor, Langley Mill, Aldercar, Loscoe and Shipley. There are a few patients in Ilkeston (Cotmanhay, Summerfields and Shipley View Estates), Smalley, Codnor and Waingroves, but we do not accept newly registering patients for these areas. In addition existing patients of ours moving into these areas will have to change to a more local doctor.
|
CAR PARKING AND DISABLED ACCESS
|
There is a car park for use of patients whilst visiting the surgery. There is full disabled access to the surgery. The practice has a hearing loop installed for hearing impaired patients.
|
PATIENTS NOT SEEN WITHIN 3 YEARS
|
Patients who have not been seen in the preceding 3 years may request an appointment with a doctor or nurse for a well person check.
|
PATIENTS AGED 75 YEARS AND OVER
|
Patient aged 75 and over who have not attended the practice in the preceding 12 months may request an appointment with the doctor or nurse for an over 75 check
|
VIOLENT OR ABUSIVE PATIENTS
|
We operate a zero tolerance policy and are committed to a peaceful and dignified work environment. Verbal or physical assault and threatening behaviour will result in ejection from the premises, removal from the patient list and may lead to prosecution.
|
Back to Top
|
 |
