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OUT OF HOURS SERVICE

A guide to getting access to urgent healthcare when you GP surgery is closed. To contact the out of hour service, phone your GP 01773 531011

Monday to Friday evenings/nights: 6:30pm to 8am
Saturday, Sunday and Bank Holidays: 24 hours

How do I contact the service?

Dial your normal GP surgery 01773 531 011 and your call will be re-directed or you will be given another number for the out of hour services or call directly
0844 41 22 239

When is the out of hours service available?

The GP out of hours service is available whenever your GP surgery is closed:

Monday to Friday evenings/nights: 6:30pm to 8am

Saturday, Sunday and Bank Holidays: 24 hours

When should I call this service?

If you require emergency treatment for a potentially life-threatening condition you should dial 999 and ask for the ambulance service. The following conditions are considered potentially life-threatening:

• Chest pain
• Loss of consciousness
• Breathing difficulties
• Severe loss of blood

For any other condition which you feel cannot wait until your GP surgery opens, you should contact the out of hours service.

If you only require health information please contact NHS Direct on 0845 4647 or visit nhsdirect

Your local pharmacy will also be able to give you advice and offer a range of over-the-counter medications.

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Who will I speak to?

Your call will normally be taken by a non-clinical person who will record your name and contact details and will ask the reason for your call.

Depending on your problem, you may go on to speak to a nurse or a doctor. Where possible you will be dealt with in a single call, but when the service is very busy someone may call you back.

At the end of your call you will be told what is the most appropriate course of action. This could be:

• Health advice over the phone
• An appointment at a treatment centre
• A visit to your home by a healthcare professional
• To visit your GP when they are next open
• Advice to attend your nearest accident and emergency department
• Transfer to the ambulance service

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Will any information I give be kept secure and confidential?

Any information you give us about yourself and your condition will be held securely according to NHS data protection principles. This information will be shared with clinicians so that they can give you the most effective care.

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Will I need to be able to travel?

If you are asked to attend a treatment centre you will need to go there by your own transport. There are guidelines for when a home visit is appropriate and this decision will be based on your clinical condition.

If you are visited this could be by a doctor, nurse practitioner or emergency care practitioner. All practitioners can make an assessment an issue medication.

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Where are the out of hours treatment centers located?

There are treatment centres throughout Derbyshire. Some centers are staffed all the time and others are only staffed when activity is at its highest (for example, at weekends)

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Will my GP be advised of my use of the service?

Information about your contact with the out of hours service will be forwarded to your GP surgery by the start of the next working day.

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Will I be able to get medications?

If you require medication and a pharmacy is open you may be given a prescription to take to the pharmacy. When pharmacies are closed, or under other specific circumstances, you may be issued with the medication by the doctor or nurse. If you are not exempt from prescription charges you will be issued with an invoice by the clinician so that you can submit payment for the medication at a later time.

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What can I do if I wish to comment on the service I have received?

Any comments you wish to make concerning the out of hours service should be made to:

Derbyshire Health United
Canterbusy House, Stephensons Way,
Wyvern Business Park, Derby DE21 6LY
Tel: 01332 545660

Alternatively you can contact the Primary Care Trust’s Patient Advice and Liaison Service (PALS) on :

Derby City
0800 7837279

Amber Valley & Erewash
0800 783 7879

Chesterfield, Bolsover & North East Derbyshire
01246 296025

High Peak, Derbyshire Dales & South Derbyshire
01298 212272

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Where are the out of hours treatment centers located?

The following is a list of all treatment centres.

At most centers you will need to make an appointment first, but some do accept walk-in patients (marked ‘WIC’)

Bolsover Hospital
Welbeck Road, Bolsover, Chesterfield S45 9DZ

Buxton Cottage Hospital
London Road, Buxton, Derbyshire SK17 9NJ

Clay Cross Community Hospital
Market Street, Clay Cross, Chesterfield S45 9DZ

Derby Medical Centre
105/105a Duffield Road, Derby DE22 1AE

Ilkeston Community Hospital
Heanor Road, Ilkeston, Derbyshire DE7 8LN

Long Eaton Health Centre
Midland Street, Long Eaton, Nottingham NG10 1RY

North High Peak Urgent Care Centre (WIC)
Hyde Bank Road, New Mills, High Peak SK22 4BP

Park Medical Practice
Maine Drive, Chaddesden, Derby DE21 6LA

Swadlincote Health Centre
Civic Way, Swadlincote, Derbyshire DE11 0AE

Derby Walk-in Centre (WIC)
Entrance C, Derbyshire Royal Infirmary site, Osmaston Road, Derby

Ripley Hospital
Sandham Lane, Ripley, Derbyshire DE5 3HE

Scardale
Nightingale Close, Off Newbold Road, Chesterfield, Derbyshire S41 7PF

Whitworth Hospital
330 Bakewell Road, Darley Dale, Matlock DE4 2JD

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